We recognise the importance and safeguard of the personal data of our customers. The purpose of this Privacy Policy (“Policy”) is to keep our customers and other individuals informed on how we deal with the data collected by us. This Policy applies to our collection, use and disclosure of personal data in India. This Policy shall also apply to services offered by us through any third parties unless express reference to their Privacy Statement is made by such third parties.

This Policy details out the information which we are legally bound to collect from you for the Service provided by us and informs how it is stored and used by us.

INFORMATION WE COLLECT AND HOLD

The type of information which we collect from you will vary based on your participation with us and the services we provide through ourselves or through authorized third parties, which includes but is not limited to our Authorised Service Providers, Service centres, contractors and other third parties, or a request or inquiry you make in relation to such service, benefits and products. This information (“Personal Information”) may include any or all of the following:
  • Name and Address(es),
  • Telephone number(s) and other contact details
  • Valid Email Id
  • Vehicle details including registration, model and colour
  • Payment information (such as Credit Card, Cheque, Bank Details, etc) where applicable
  • Nominee or Family member details
  • Company details, if you are a corporate customer
  • Insurance details

COLLECTION OF INFORMATION

We collect your Personal Information which may be required for us in order to provide the requisite service opted by you. We also collect your information to provide the service in a better and efficient manner. Whether you nominate or include any additional family member details or provide any third party information depends upon the service utilized by you. In case you opt to nominate third parties, it is required that such persons are made aware of this Policy who also should agree to it. If you do not provide us or are unable to disclose such Personal Information to us, we may not be able to provide you with the service as requested. We do not deal with individuals who do not identify themselves or use pseudonyms.

We assure that Personal Information shall be collected by us using lawful and fair means. We shall not collect the information unless the Personal Information is not necessary for us, or is directly not related to the services we provide.

PURPOSE FOR COLLECTING INFORMATION

We collect your Personal Information, during your purchase of any of our scheme/promotional offers/packages or when you request for a service, or in the course of providing you with that service (e.g. Car servicing or Roadside Assistance etc.), This information is provided by you when you fill a form like a job card, application form etc., phone, e-mail, visit our website, or visit us in person, or when you submit your personal details to participate in any of our competitions and promotions.

We collect Personal Information only with your consent or as permitted or required by law.

STORAGE OF INFORMATION

We store Personal Information in a combination of secure computer storage facilities and paper-based files and other records. We takes reasonable steps to protect your personal data using physical, electronic or procedural security measures appropriate to the sensitivity of the information in its custody or control, which may include safeguards to protect against loss or theft, unauthorised access, disclosure, copying, use or modification.

Information which is stored will be securely destroyed when there is no longer a business or legal requirement for us to retain the information for a period of time. All employees and sub-contractors are informed of the Privacy Policy guidelines and responsibilities. We impose strict requirements of security and confidentiality on all third parties providing the service on behalf of us as to how they store, handle and deal with your personal information.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information to our affiliates and our Service providers including third parties as follows:

To provide service:

In order to process and complete the service as requested by you, we may disclose it to our own Authorised Service Providers or Service centers, if applicable, to third party service provider or insurance companies or third parties involved in the services. We may also use your Personal Information to offer or provide you with loyalty benefits, discounts or other information about such schemes/promotions that may be operated by us or third parties.

Service Providers:

We may transfer your Personal Information to other Authorised Service Providers or Service Centre that performs services on our behalf. We take reasonable measures to ensure that Personal Information that may be processed by these service providers on our behalf is protected and not used or disclosed for purposes other than as directed by us, subject to legal requirements.

Legal Disclosure

Company may disclose your Personal Information as necessary and when requested to meet legal, regulatory, self-regulatory, insurance, audit, and security requirements, and otherwise with your consent or as permitted or required by law.

ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION

We take reasonable steps to protect your Personal Information that we collect, hold and disclose. We always ensure that the Personal Information collected is accurate, complete and up to date. If your personal details change, such as your address or phone number, you may contact us to update your details. If you wish to make inquiries or complaints or have other concerns about our practices in handling your personal data or compliance, you may contact us at this email id: mytvsasl@gmail.com

CONCLUSION

This Privacy Policy may be revised from time to time due to changes in legal obligations, statutory regulations or business requirements. If your Personal Information is going to be used for any other purpose which is not mentioned herein, then we may take reasonable efforts to notify you, if necessary, including by revising this Privacy Policy. We request you to review this Privacy Policy frequently to obtain the most recent version.